Recording miscellaneous transactions

To void a cheque

If you find that one of your cheque forms is damaged and not usable for printing or that you have made a mistake when writing the cheque manually, you may want to void a cheque.

Follow the steps below to void a cheque that you have not recorded in your software. If you want to make changes to a cheque you have already recorded, see Changing a transaction.

1	Go to the Banking command centre and click Spend Money. The Spend Money window appears.

2	Choose the chequeing account from which you want to void the cheque.

3	In the Cheque # field, type the number of the cheque you want to void.

4	Leave the Amount field and the account allocation fields blank.

5	Click Record, then click OK to confirm that you want to void the cheque.

To record ATM withdrawals

1	Go to the Banking command centre and click Spend Money. The Spend Money window appears.

2	Select the account from which you withdrew money.

3	In the Cheque # field, enter a phrase to describe the withdrawal.

That way you will know the transaction isn’t an actual cheque when you view it in a list or on a report. This will also allow you to skip the transaction when you print a range of numbered cheques.

4	Complete the other fields in the window.

5	Click Record.

To handle a chargeback

A chargeback is a transaction that is started when a customer disputes a credit card charge and refuses to pay the credit card company for the charge. The credit card company then denies payment to the credit card processor who handled the transaction. The processor will then deduct the disputed amount from your merchant account.

To handle a chargeback, we recommend that your transactions are set to be unchangeable. You can do this by going to the Setup menu, choosing Preferences, clicking the Security tab and selecting the Transactions CAN’T be Changed; They Must be Reversed option. To reverse the payment. See Reversing a transaction to complete the task.