Registration FAQs
Why do I need to register?
The registration process protects your software license against misuse while informing us of who the legal owner of the software is through a seamless notification process.
Is my company information secure during online registration?
The online registration only registers your serial number and company information with our database insuring that software piracy cannot occur. Your company and contact information remain secure.
When do I need to register my software?
You have 30 days to register your software.
What happens if I don’t register my software within the 30 day period?
You will not be able to access your company file until you have registered your software.
I don’t have a serial number, how do I get one?
When you purchase a full version of our software, you receive a serial number. If you have an internet connection, you can purchase your software and receive a serial number online.
Where is my serial number if I downloaded my software?
Your product serial number is located in the confirmation email sent o you after your purchase has been completed.
If you downloaded trial version of your software you will receive a serial number after purchasing a full version of the product.
If you’re upgrading from an earlier version of AccountEdge you can also find your serial number by opening your previous version and choose Registration from the
Help menu in Windows or the AccountEdge menu if using a Mac.
How do I register my software if I don’t have an internet connection?
If you do not have an internet connection, please contact Customer Service for assistance on
After I filled out the Registration form and clicked ‘Register’ nothing happens. Why?
Our Customer Support team will be happy to answer your questions. Please call 800-322-6962 Monday through Friday 9 am - 6 pm.
After I registered my software, I received a confirmation window that showed a Machine ID number. What is this number used for?
The Machine ID number is a unique number to identify the computer that the software is now registered to.
What is the Deactivate button used for?
When the registration of your software is successful, the software license is also registered to the computer the software is installed on. If you wish to change the computer, you must deactivate the registration of the software on the existing computer to enable you to install and register the software on another computer.
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