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Registration FAQs
Why do I need to register?
MYOB has developed the company file activation procedure to protect against potential piracy and provide you with the reassurance that you are using an authentic product that can be trusted with your valuable business data.
Company file activation is a simple process that authenticates you as the registered user of the software. This process will also take you through registering your MYOB software, if it’s not already registered.
You can choose to activate your company file either online or via the MYOB automated telephone process.
The registration process protects your software license against misuse while informing us of who the legal owner of the software is through a seamless notification process.
Is my company information secure during online registration?
No, product registration captures your key business contact information to allow MYOB to identify your business and provide you with support and updates.
The activation process authenticates your business as the registered user of each company file.
If your software has not been registered you will be guided through the registration process prior to activating your company files.
The online registration only registers your serial number and company information with our database insuring that software piracy cannot occur. Your company and contact information remain secure.
When do I need to register my software?
You have 30 days to register your software.
What happens if I don’t register my software within the 30 day period? Will any of my business information be sent to MYOB when activating a company file?
You will not be able to access your company file until you have registered your software.
When you first register as an MYOB customer, a record is added to our customer database that contains your basic contact details and program licence details, including your product serial number.
In order to generate a confirmation code (which gives you full access to a company file) we require your MYOB serial number and the unique company file code for that company file.
The serial number is required to update your customer record and the company file code identifies the MYOB program that the company file is being used in.
None of your company information is sent to MYOB during the activation or confirmation process. We do not obtain the company file name or any business data from your company file.
MYOB's commitment to ensuring the privacy of your data is outlined in our Privacy Policy.
I have purchased an upgrade, how will the activation process affect me?
You will need to activate any company files that you upgrade from a previous version into which you want to continue entering data, as well as any new company files that you create and continue using.
If you want to upgrade a company file, but you don’t plan to make changes to it using the new version, do not activate the file after upgrading. For example, if you have a prior year’s company file that you simply refer to every now and again, you will not need to activate it. You can still open the file in Read Only mode at any time by selecting Activate Later when prompted to activate.
What happens if I don’t activate my company file within the required period?
Every time you open a company file that has not been activated, the activation dialog will appear, prompting you to activate online, by phone, or activate later. You have either 30 days (for upgraded files) or 90 days (for new company files) in which to activate them. After the period has lapsed, the activation dialog will advise that you have 0 days left to activate, and your file will go into read only mode.
If you need to add data or make changes to the file after this time, you will need to activate the file. You can activate the file online or by phone by selecting the relevant option in the activation dialog that appears each time you open the file.
If you don’t need to add new data or make changes to the file, you can just select Activate Later. As the 30 or 90 day time frame has lapsed, you will receive a message to advise that you can only open the file in Read Only mode. Select Read Only to open the file.
I don’t have a serial number, how do I get one?
When you purchase a full version of our software, you receive a serial number. If you have an internet connection, you can purchase your software and receive a serial number online.
Each company file that you create or upgrade needs to be activated once only. If you are creating a company file for the first time you will have 90 days to activate it. If you are upgrading a company file from a previous MYOB software product and the company file has not been activated, you will have up to 30 days to complete this process.
Where is my serial number if I downloaded my software?
Your product serial number is located in the confirmation email sent o you after your purchase has been completed.
If you downloaded trial version of your software you will receive a serial number after purchasing a full version of the product.
My accountant or consultant will create my company file and provide it to me. Who should activate the company file?
An accountant or consultant can create a company file on you behalf and provide it to you. However, the accountant or consultant must not activate the company file using their serial number. File activation can be performed up to 90 days from the date the file was created, so there is plenty of time for them to provide you with the file to activate yourself.
Which company files do I need to activate?
You only need to activate company files into which you need to add new data or change existing data.
If you do not need to add or change data, you do not need to activate the file. You can open these in Read Only mode at any time without ever activating them by selecting Activate Later when prompted to activate.
Upgrading files from previous years: You may want to upgrade all of your MYOB company files from previous years to the latest version. It is fine to do this, however as you will not need to add new information or make changes to data from previous years, it is not necessary to activate these files.
Backup files: If you make a backup of a file that has been activated, you will not be prompted to activate it again when you restore it. If you make a backup of file that has not yet been activated, you will be asked to activate the file after restoring it. You can select Activate Later top open and review the restored file, as this is not the live file. However, if you need to revert to a backup (due to your current file being lost or damaged), follow the on-screen prompts to activate the file.
Test files: You may want to create a test file to play with or for training purposes. You can create as many test files as you like and work on these with full access for 90 days, without having to activate them.
Short-term files: If you create a file that will be used for 90 days or less, you do not need to activate the file. If you do need to use the file for longer than 90 days, you can just activate the file when needed.
After I filled out the Registration form and clicked ‘Register’ nothing happens. Why?
If you have any queries regarding the activation process, please contact MYOB Customer Service on 1300 555 151 or email customer_service@myob.com.au.
After I registered my software, I received a confirmation window that showed a Machine ID number. What is this number used for?
The Machine ID number is a unique number to identify the computer that the software is now registered to.
How often do I need to confirm my company file?
Every four to nine months after activating your company file, you will be prompted to confirm the file through the same simple process.
What is the Deactivate button used for?
When the registration of your software is successful, the software license is also registered to the computer the software is installed on. If you wish to change the computer, you must deactivate the registration of the software on the existing computer to enable you to install and register the software on another computer.
Troubleshooting
I have already activated my company file. Why am I being asked to activate again?
Once you have activated your company file, the Activation message will only reappear when you upgrade another company file that has not yet been activated or when you open another file that has not yet been activated.
Before activating a company file, check that it is your most current file:
1
Open your company file.
2
Select the “I want to activate my company file later” option in the Activation window.
3
Browse the transaction journals to locate the date of the last transaction entered.
4
If it appears to be your most current company file (not a company file from a previous year or a restored backup file), activate it by going to the Help menu and choosing Activate Company File.
Why isn’t my confirmation code working?
The confirmation code may contain a zero, but never the letter O.
Also ensure that:
▪
your MYOB serial number is correct
▪
your system date is set to today’s date
▪
you log into the company file as Administrator
▪
the MYOB product you are using to activate the file matches your licensed software. For example, if you are licensed to use MYOB Accounting, but are activating a company file using MYOB Accounting Plus, you will not be able to confirm the file.
Why am I receiving a connection error when I try to use the online activation or confirmation option?
Your firewall or internet settings may prevent you from accessing the activation and confirmation services online. If you are unable to confirm online using your MYOB software, you can obtain your confirmation codes via the my.MYOB website. Visit www.my.myob.com.au and log in using your email address and my.MYOB password. Once you have logged in, click the Confirmation Code link and enter your serial number and company file code to obtain your confirmation code.
Why am I asked to confirm my company file each time I adjust my computer’s system date?
To ensure that non-registered MYOB users cannot simply backdate the computer’s system data to avoid the activation process, confirmation will be required for all company files that are opened after changing the computer’s system date.
Why am I receiving a message saying that the company file cannot be confirmed?
This may be due to the file being confirmed too many times within a short period of time.
For example, each time you change your computer’s system date, you may need to confirm the company file. If this occurs several times within a short period of time, you will be required to contact MYOB Customer Service in order to confirm the file. Likewise, if, within a short period of time, you make several requests for a confirmation code (for the same company file) using the automated phone service, you will also be prevented from confirming the file.
If you believe this may be the cause of your confirmation issues, contact MYOB Customer Service on 1300 555 151.
 
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